Returns & Refunds
Returns & Refunds
Clear policies for thoughtfully crafted products.
At The Apawthecary Co., we want you to feel confident choosing products for your home and self-care rituals. Our policies are designed to protect product integrity, hygiene, and safety while offering a fair and transparent experience.
Last Updated: 3/1/2026
Our policies are structured by product type so we can protect safety, hygiene, and product quality while still offering fair solutions when something is not the right fit.
Change-of-Mind Returns
Unused, unburned candles may be returned within 21 days of delivery.
To request a return, email:
Include your order number and request details.
If approved, we will email a return shipping label.
Refund Details
Traditional refunds apply only to eligible candle returns.
Body Care, Soap, Bath & Home Products
For safety, hygiene, and product-integrity reasons, certain items cannot be returned once shipped, regardless of condition.
Because these products are applied to the body, exposed to heat, or consumed in pet-friendly households, we cannot accept traditional returns after delivery.
Eligible items may qualify for our Love It or Swap It Paw-mise™, outlined below.
Love It or Swap It Paw-mise™
If something you ordered is not the right fit, you may request one swap per order within 21 days of delivery.
No return is required — you keep the original item.
Once approved, you will receive a one-time swap credit code.
Swap Credit
Swap credit varies based on how the original item was purchased.
Regularly Priced Items
Qualify for swap credit equal to 100% of the original merchandise subtotal paid.
Items Purchased at 50%+ Off Compare-At Price
Qualify for 70% swap credit.
Customers are responsible for redelivery shipping costs.
Eligible Items
The Love It or Swap It Paw-mise™ may apply to the following categories.
Unused candles may alternatively qualify for a traditional return under this policy.
Standard catalog products made after purchase as part of our normal production process are not considered custom and remain subject to these regular return and swap policies.
Not Eligible for Swap Credit
The following items are not eligible for swap credit.
To Request a Swap
Email us directly to start the review process.
Damaged or Incorrect Items
If your order arrives damaged or incorrect, contact us within 7 days of delivery.
Please include:
We will review and provide a replacement or refund at no cost to you.
Apparel
All apparel items are final sale.
Apparel is custom printed and fulfilled by a third-party partner. Because these items are produced specifically for each apparel order, they are final sale and are not eligible for returns, exchanges, or swap credit unless the item arrives damaged or incorrect.
If there is an issue with an apparel order, please contact us within 7 days of delivery.
Non-Returnable Items
The following items are not eligible for return or exchange:
Custom products, custom bundles, personalized items, and custom labels are final sale unless they arrive damaged or incorrect.
Standard catalog products made after purchase as part of our normal production process are not considered custom and remain subject to the regular return and swap policies.
Refund Timeline
Eligible candle returns are reviewed after receipt.
Once we receive an eligible candle return, inspection typically takes 2–4 business days.
Refunds typically appear within 5–10 business days, depending on your bank or payment provider.
Questions?
We’re always happy to help.
Made to protect both the product and the customer.
Our return structure is designed to protect product integrity, hygiene, and safety while still giving customers clear support when something is not right. It’s one more way we stand behind every thoughtfully crafted product we make.