Terms & Conditions

The website located at theapawthecary.co and related services are offered under the brand name The Apawthecary Co., which is operated by iThrive Solutions LLC (“Company,” “The Apawthecary Co.,” “we,” “us,” or “our”). These Terms form a binding agreement between the Company and each site visitor, account holder, subscriber, or purchaser (“you” or “customer”).

You must be at least the age of majority where you live and legally capable of entering a contract to submit an order. A parent or legal guardian who permits a minor to use the site is responsible for that use and any resulting order.

These Terms incorporate our policies and any product-specific or promotion-specific terms presented before purchase. If a specific product, subscription, or promotion term conflicts with a general provision here, the more specific term controls for that transaction, subject to applicable law.

Your submission of an order is an offer to purchase. An automated order acknowledgment confirms that we received the order but does not require us to accept or fulfill it. We accept an order when we confirm fulfillment, ship the order, or otherwise expressly accept it.

We may refuse, limit, or cancel an order before acceptance for reasons including:

• Product unavailability, inventory errors, or inability to meet a stated fulfillment timeline;
• Incorrect pricing, descriptions, discount calculations, shipping charges, or other site errors;
• Suspected fraud, unauthorized payment, chargeback abuse, policy misuse, or security concerns;
• Orders that appear intended for unauthorized resale or commercial redistribution;
• Violation of these Terms, another posted policy, or applicable law.

If we cancel an order after payment authorization or capture, we will void the authorization or issue a refund to the original payment method as appropriate. We may request verification before accepting or fulfilling an order.

Prices are shown in U.S. dollars unless stated otherwise. Taxes, shipping, and any disclosed fees are calculated at checkout. By submitting payment information, you represent that you are authorized to use the payment method and authorize us and our payment providers to charge all amounts presented for the order. For subscriptions, this authorization includes recurring charges described in Section 10.

Our handcrafted lines may display reasonable batch-to-batch variation in color, shape, pattern, finish, texture, scent character, botanical appearance, or other nonfunctional details. These variations are part of small-scale production and are not defects when the product remains materially consistent with its description and intended use.

Screen settings, photography, lighting, raw-material variation, seasonal sourcing, and packaging changes can affect how a product appears online. Product photographs are illustrative; the product-specific description and physical label control.

We may update formulations, packaging, suppliers, sizes, descriptions, prices, or availability. Material changes will be reflected in product information as required. Customers should review the current product page and the label received, especially when managing allergies, sensitivities, dietary restrictions, or pet-specific concerns.

We do not guarantee that any product, scent, size, packaging format, limited release, or promotional item will remain available. Purchase limits may apply.

You are responsible for reading and following all ingredients, warnings, directions, storage instructions, age or species restrictions, and safety information supplied with a product. Do not use a product for an unlisted purpose or contrary to its label. Keep products out of reach of children and animals unless the product is specifically labeled for their supervised use.

Do not use or consume a product if its tamper evidence, seal, container, or packaging appears opened, damaged, contaminated, or otherwise compromised. Contact us for assistance.

Product descriptions, ingredient discussions, blog posts, recipes, traditional-use references, wellness content, and customer reviews are provided for general educational and product-information purposes. They are not medical, veterinary, pharmacy, nutrition, or other licensed professional advice and are not a substitute for individualized care.

Unless expressly identified as an approved drug or otherwise lawfully marketed for that purpose, our products are not intended to diagnose, treat, cure, or prevent disease. Cosmetic products are intended for cosmetic use as described on their labels. Herbal teas are sold as conventional beverages. Pet products are not substitutes for veterinary diagnosis or treatment.

The founder’s herbal education and continuing-professional-development credential support ingredient research and product development but do not constitute a medical, dietitian, pharmacy, or veterinary license. No practitioner-patient, veterinarian-client-patient, or other professional relationship is formed through the site, a purchase, email, or social-media interaction.

Processing time is separate from carrier transit time. Shipment dates, preorder dates, delivery estimates, carrier services, rates, free-shipping thresholds, address rules, and claim procedures are described in our Processing & Shipping Policy and any product-specific notice shown before purchase.

We make shipment representations only when we have a reasonable basis for them. If we cannot ship within the stated period, we may provide a revised estimate and any cancellation or refund option required by applicable law. Orders containing preorder or made-after-order items may be held until all items are ready when that possibility is disclosed before purchase.

Carrier transit estimates are not guarantees. We are not responsible for delays caused solely by a carrier, severe weather, service interruptions, government action, or events outside our reasonable control; however, this does not eliminate duties or remedies that applicable law places on the seller.

Customers must provide a complete and accurate delivery address. Additional costs caused by an incorrect or incomplete customer-provided address may be charged where permitted. A carrier’s “delivered” scan is evidence of delivery but does not automatically eliminate all rights or claims. Contact us promptly if an order is missing, damaged, incorrect, or appears compromised so we can review the facts and available carrier records.

Returns, refunds, final-sale exclusions, damaged or incorrect order claims, inspection requirements, refund methods, and applicable time limits are governed by the Returns & Refunds Policy in effect when the order is placed, together with any more specific disclosure presented before purchase.

The Love It or Swap It Paw-mise™ is a separate voluntary customer program with its own eligibility rules, request window, exclusions, credit calculation, redelivery charges, availability limitations, and abuse protections. It does not replace rights or remedies that cannot legally be waived.

We may request order information, photographs, packaging, return of an item, or other reasonable evidence needed to review a claim. Fraudulent, altered, duplicative, excessive, or abusive claims may be denied to the extent permitted by law.

Promotional codes, automatic discounts, welcome offers, free-shipping offers, bundles, quantity discounts, gifts with purchase, and limited-time pricing are subject to the offer terms displayed at the time of use and our Promotions & Offers page. Unless expressly allowed, discounts cannot be combined, transferred, resold, redeemed for cash, or applied retroactively.

Gift cards and store credits may be used only as stated and are subject to applicable law. They are not bank accounts, debit cards, or cash and cannot be replaced or refunded except as required by law or expressly stated.

If a promotion-specific term conflicts with this section, the promotion-specific term controls for that offer.

When you enroll in a subscription, the product, quantity, price or discount, billing interval, delivery frequency, and other material terms shown before enrollment become part of your subscription agreement. The subscription renews automatically until canceled.

You authorize us and our subscription and payment providers to charge the payment method on file for each scheduled renewal, including applicable taxes, shipping, and disclosed fees. If a payment fails, the provider may retry the charge or request updated payment information as disclosed through the subscription service.

A cancellation stops future renewals; it does not automatically reverse an order already charged or entered into processing. An already-processed renewal remains subject to the applicable cancellation, return, refund, and food or personal-care safety restrictions.

We will provide subscription and renewal communications through the contact information associated with the subscription. If a subscription price, discount, or other material recurring term changes, we will provide advance notice as required by law. You are responsible for keeping your email, delivery address, and payment information current.

We may cancel or pause a subscription because of discontinued products, unavailability, failed payments, suspected fraud, misuse, legal restrictions, or inability to fulfill. We will not substitute a materially different product in a paid renewal without authorization.

Apparel may be printed, assembled, or fulfilled by a third-party production partner. Reasonable differences in print placement, color reproduction, garment measurements, or production details may occur within the partner’s stated tolerances.

Apparel, personalized products, custom labels, custom-formulated items, custom bundles, and other items created specifically for a customer may be final sale when clearly disclosed before purchase. Final-sale status does not eliminate remedies for an item that arrives materially damaged, incorrect, or otherwise subject to non-waivable legal protections.

Custom or personalized orders may not be changed or canceled after production begins. A standard catalog item that is routinely made or assembled after ordering is not “custom” solely because it was produced after purchase.

You agree to provide accurate, current information and safeguard your account credentials. Notify us promptly of suspected unauthorized account or payment activity. You are responsible for activity performed through your account to the extent permitted by law.

You may not:

• Use the site or products for unlawful, fraudulent, abusive, unsafe, or unauthorized purposes;
• Introduce malware, interfere with security or operation, bypass access controls, or probe the site for vulnerabilities;
• Scrape, harvest, copy, or use automated systems to extract site content or customer information without written permission;
• Impersonate another person, misrepresent affiliation, submit false information, or interfere with another user;
• Exploit pricing, promotion, subscription, return, swap, referral, or technical errors;
• Purchase for unauthorized resale, relabeling, reverse engineering, or representation as another brand’s product.

Approved wholesale or resale arrangements are governed by a separate written agreement. We may suspend or terminate access when reasonably necessary to protect customers, the Company, service providers, or the site.

Shopify and other providers may support hosting, checkout, payments, subscriptions, reviews, analytics, communications, shipping, fraud screening, fulfillment, or other services. Their separate terms and privacy notices may apply to their services.

Links to outside sites are provided for convenience or reference. We do not control unrelated third-party sites and are not responsible for their content, availability, privacy practices, or transactions. This section does not relieve us of responsibility for providers acting on our behalf where the law makes us responsible.

The site and its original text, graphics, photographs, videos, layouts, product presentation, logos, trade dress, product names, slogans, downloadable materials, and other content are owned by or licensed to the Company and protected by applicable intellectual-property laws. Third-party marks remain the property of their respective owners.

We grant you a limited, revocable, nonexclusive, nontransferable right to access the site for personal shopping and informational use. No content may be copied, republished, sold, modified, distributed, used to train or populate a commercial system, or exploited commercially without written authorization, except as allowed by law.

When you intentionally submit a review, photo, video, testimonial, comment, idea, or other content directly through our site, a review request, a submission form, or another channel that clearly requests content for possible brand use, you retain ownership but grant the Company a nonexclusive, worldwide, royalty-free license to host, reproduce, display, distribute, and make reasonable formatting or size edits to that content for site operation, customer service, and marketing.

This license does not arise merely because you mention or tag the brand in an ordinary social-media post. We will request permission before republishing independently posted customer content unless the post was submitted through a campaign whose terms clearly granted that permission.

You represent that you own or control the submitted content, have permission from identifiable people shown, and that the content does not violate privacy, publicity, intellectual-property, or other rights. Do not submit private information, unlawful content, false claims, undisclosed paid endorsements, or medical or veterinary claims that we could not lawfully repeat.

We may moderate or remove content that is unlawful, fraudulent, abusive, irrelevant, infringing, deceptive, unsafe, or inconsistent with published submission rules. We are not required to publish every submission.

Our collection, use, retention, and disclosure of personal information are governed by our Privacy Policy and Your Privacy Choices page.

By using the site or submitting an order, you consent to receive transactional electronic communications such as order confirmations, receipts, shipping notices, subscription notices, safety notices, recalls, account messages, and policy communications. Transactional messages are separate from optional marketing messages.

Marketing email or text enrollment requires the consent described at signup. You may unsubscribe from marketing using the method provided in the message, although you may continue receiving nonmarketing communications necessary to service an order, subscription, or account.

We aim to provide accurate site information, but the site may occasionally contain errors, omissions, interruptions, or outdated information. We do not guarantee uninterrupted access or that every site feature will always be error-free or available.

Individual experiences with scent, texture, taste, skin feel, comfort, routine, or product preference vary. Customer testimonials and reviews describe individual experiences and do not guarantee that another customer or animal will have the same result.

Except for express promises stated in an applicable product description or policy, and to the fullest extent permitted by law, the site and services are provided “as available,” and we disclaim implied warranties that may lawfully be disclaimed. Nothing in these Terms excludes or limits an express warranty, statutory warranty, consumer right, or remedy that cannot legally be excluded or limited.

To the fullest extent permitted by law, the Company will not be liable for indirect, incidental, special, exemplary, punitive, or consequential damages, or lost profits, revenue, data, or business opportunity, arising from use of the site, a service interruption, or a product or order, even if advised that such damages were possible.

To the fullest extent permitted by law, the Company’s aggregate liability for a claim arising from a specific product, order, or service will not exceed the amount actually paid for the product, order, or service giving rise to the claim.

These limitations do not apply to fraud, willful misconduct, gross negligence, or personal injury, product-liability, statutory, or other liability to the extent it cannot legally be excluded or limited. Some jurisdictions do not permit certain exclusions or limitations, so some language may not apply to you.

To the extent permitted by law, you agree to defend, indemnify, and hold harmless the Company and its owners, employees, and service providers from third-party claims, damages, liabilities, and reasonable costs arising from your intentional misuse of a product, unlawful use of the site, material violation of these Terms, or infringement of another person’s rights.

This section does not require you to indemnify any party for that party’s own negligence, misconduct, defective product, or liability that cannot lawfully be shifted to you.

We are not liable for delay or failure caused by events beyond our reasonable control, including severe weather, natural disasters, fire, epidemic, war, civil disturbance, government action, labor interruption, carrier or utility disruption, cyberattack, supplier failure, or widespread platform outage. We will use commercially reasonable efforts to communicate and resume performance.

This section does not eliminate cancellation, refund, delay-notice, or other rights that applicable law requires.

These Terms and disputes arising from them are governed by the laws of the State of Maryland, without regard to conflict-of-law principles, except where federal law or a non-waivable law of your home jurisdiction applies.

You and the Company consent to the exclusive personal jurisdiction and venue of the state courts located in Harford County, Maryland, or the federal court with jurisdiction serving Harford County, Maryland, for any dispute that may properly be brought there.

These Terms do not require private arbitration and do not waive any right to participate in a class proceeding that cannot otherwise be limited by a valid agreement or applicable law.

We may revise these Terms by posting an updated version and effective date. The version in effect when an order is submitted generally governs that transaction. Material changes to an active subscription will be communicated as required by law and the applicable subscription terms.

Continued use of the site after revised Terms become effective constitutes acceptance when permitted by law and when reasonable notice has been provided. Changes do not retroactively eliminate rights or obligations that already accrued.

We may suspend or terminate an account, subscription, or site access for fraud, unlawful conduct, material policy violation, security risk, abuse, or misuse. Where appropriate and legally required, we will provide notice and an opportunity to address the issue.

Termination does not eliminate payment obligations for accepted orders or provisions that by their nature should survive, including intellectual property, user-content licenses, disclaimers, liability limitations, indemnification, governing law, and general contract provisions.

These Terms, incorporated policies, and transaction-specific terms constitute the entire agreement regarding their subject matter and replace prior discussions or representations on that subject. Headings are for convenience and do not limit meaning.

If a provision is found unlawful or unenforceable, it will be enforced to the greatest lawful extent and the remaining provisions will continue. Failure to enforce a provision once is not a continuing waiver. Any waiver must be in writing by an authorized Company representative.

You may not assign your rights or obligations under these Terms without written consent. We may assign them as part of a merger, reorganization, financing, sale of assets, or transfer of the business, subject to applicable law.

Nothing in these Terms creates an employment, agency, partnership, joint venture, fiduciary, medical, veterinary, or franchise relationship between you and the Company.

Please include your name, order number if applicable, contact information, and a clear description of the issue. If you need help accessing the site or these Terms, contact us by email and we will provide reasonable assistance.