Terms & Conditions

Last Updated: 12/01/2025

Welcome to The Apawthecary Co. By visiting our website or purchasing from us, you agree to the following Terms & Conditions. If you have any questions, contact us at theapawthecaryco@gmail.com.

1. Overview

This website is operated by The Apawthecary Co.
The terms “we,” “us,” and “our” refer to The Apawthecary Co.

By accessing our site, making a purchase, or interacting with our services, you agree to be bound by these Terms & Conditions and all related store policies (Shipping, Refunds, Privacy, etc.).

If you do not agree with these terms, please do not use our site or services.

2. Online Store Terms

To place an order:

  • You must be at least 18 years old

  • You must be legally able to enter a contract

  • You agree not to use our products for:

    • Illegal activity

    • Unsafe or irresponsible use

    • Unauthorized resale or distribution

3. Handmade Product Information

All products are handcrafted in small batches. Natural variations are normal and expected.

Candles

  • Made with a 70% coconut / 30% soy blend

  • May require up to 10 days to pour and cure

  • Slight variation in color, texture, and scent strength may occur

Soaps

  • Cold-process soaps require 4–6 weeks to fully cure

  • Fresh batches may ship later if curing is still in progress

  • Variations in swirl, color, weight, or texture are normal

Balms & Oils

  • Made with natural plant oils, butters, and botanicals

  • Color and firmness can change with temperature

  • Shelf life varies depending on ingredients

Pet Treats

  • Made with human-grade, pet-safe ingredients

  • Color, texture, and firmness may vary by batch

  • Always supervise pets while consuming treats

  • Treats are not intended to diagnose, treat, or cure any condition

We reserve the right to modify product details, pricing, or availability at any time.

4. Safety & Liability Disclaimer

By purchasing from us, you acknowledge the following responsibilities:

Candles

You agree to follow standard candle safety:

  • Never leave a candle unattended

  • Keep away from pets, children, drafts, and flammable items

  • Trim wick before each burn

  • Burn only on heat-safe surfaces

  • Do not burn more than 4 hours at a time

  • Stop use when ½ inch of wax remains

Failure to follow safety instructions may result in fire or injury.
The Apawthecary Co. is not liable for damages caused by misuse or unsafe handling.

Soaps, Balms & Body Products

  • Always patch test before use

  • Discontinue use if irritation occurs

  • Consult a doctor if you are pregnant, nursing, or under medical treatment

  • Products are not intended to diagnose, treat, or cure medical conditions

Pet Treats

  • Always supervise your pet

  • Verify your pet is not allergic to listed ingredients

  • Treats should not replace meals

  • Not for human consumption

By completing your purchase, you accept full responsibility for safe use of all products.

5. Shipping & Processing

Processing times vary based on product type:

  • Candles: up to 10 days to pour and cure

  • Soaps: may require extended curing before shipping

  • Balms, oils, treats: typically ship within standard processing times

Shipping estimates shown at checkout are provided by the carrier and are not guaranteed.

We are not responsible for:

  • Carrier delays

  • Packages sent to the wrong address provided at checkout

  • Lost or stolen packages after delivery

6. Returns & Refunds

We want you to love what you ordered.

21-Day “Change of Mind” Returns

You may return unused, unopened products within 21 days of delivery.
Customer is responsible for return shipping costs.

Eligible:

  • Unused candles

  • Unopened soaps

  • Unopened balms or oils

  • Unopened pet treats

  • Products in original, sellable condition

Not Eligible:

  • Used or burned candles

  • Used body products

  • Opened pet treats

  • Custom, seasonal, or clearance items

  • Items damaged due to customer misuse

Damaged or Incorrect Items

If your order arrives damaged or incorrect:

Contact us within 7 days with:

  • Order number

  • Photos of the product

  • Photos of packaging

We will replace or refund at our discretion.

7. Billing & Account Accuracy

You agree to provide accurate, complete information during checkout.
We may refuse or cancel orders that appear fraudulent or suspicious.

8. Third-Party Services

We use third-party partners for:

  • Payment processing

  • Shipping and tracking

  • Email notifications

  • Analytics

We are not responsible for the policies or actions of these providers.

9. Intellectual Property

All branding, product names, designs, text, and images are the property of The Apawthecary Co.
Duplication or reproduction without written permission is prohibited.

10. Limitation of Liability

To the fullest extent permitted by law, we are not liable for:

  • Injuries caused by improper candle use

  • Allergic reactions to ingredients

  • Misuse of pet treats or failure to supervise pets

  • Consequential, indirect, or incidental damages

  • Losses caused by third-party carriers

You use our products at your own risk.

11. Indemnification

You agree to indemnify and hold harmless The Apawthecary Co. from any claims arising from misuse of products or violation of these Terms.

12. Governing Law

These Terms are governed by the laws of the State of Maryland.

13. Changes to These Terms

We may update these Terms at any time.
Continued use of our website or services indicates acceptance of updated terms.

14. Contact Information

For questions regarding these Terms:

📧 theapawthecaryco@gmail.com
📍 Bel Air, Maryland