Terms & Conditions
Last Updated: 01/18/2026
Welcome to The Apawthecary Co. By accessing our website or making a purchase, you agree to the terms outlined below. If you have questions, contact us at info@apawco.com.
1. Overview
This website is operated by The Apawthecary Co. The terms “we,” “us,” and “our” refer to The Apawthecary Co.
By visiting our site, using any part of it, or purchasing from us, you agree to be bound by these Terms & Conditions, along with our Shipping Policy, Returns & Refunds Policy, Privacy Policy, and any additional policies posted on our website.
If you do not agree with these terms, please discontinue use of the site.
2. Online Store Terms
To place an order, you must be at least 18 years old and legally capable of entering into a binding contract.
You agree to provide accurate and complete checkout information and not to use our products for illegal, unsafe, or unauthorized purposes. Resale without written permission is prohibited.
3. Handmade Product Information
All products are handcrafted in small batches. Natural variation in color, texture, scent strength, and appearance is normal and expected.
Candles: Made with a coconut–soy blend. In-stock candles ship within standard processing times; fresh pours may require additional time.
Soaps: Cold-process soaps are cured before sale. Natural variation is expected.
Body Products: Texture and firmness may change with temperature.
Pet Treats: Made with pet-safe ingredients. Supervision is required during use. Treats are not for human consumption and do not make medical claims.
We reserve the right to modify product details, pricing, or availability at any time.
4. Safety & Liability Disclaimer
By purchasing from us, you agree to follow all safety instructions provided on labels and product pages.
Candles: Keep away from children, pets, drafts, and flammable materials. Never burn unattended.
Body Care: Patch testing is recommended. Discontinue use if irritation occurs.
Pet Treats: Supervise pets and check ingredient suitability.
Products are not intended to diagnose, treat, cure, or prevent any medical condition.
5. Processing & Shipping
Processing times vary by product:
Candles: up to 4 business days in stock; up to 10 business days for fresh pours
Soaps & shampoo bars: in stock only; up to 4 business days
Body products & pet treats: typically 2–4 business days
Carrier delivery estimates are not guaranteed.
We are not responsible for delays caused by carriers, incorrect addresses entered at checkout, or packages marked as delivered but lost or stolen.
6. Returns, Refunds & Swaps
Unused, unburned candles may be returned within 21 days of delivery.
Original shipping charges are non-refundable, and customers are responsible for return shipping costs.
Body products and pet treats are non-returnable once shipped, but may qualify for our Love It or Swap It Paw-mise™, which allows one swap per order for a $10 fee.
Full details are available on our Returns & Swaps page.
7. Billing & Order Accuracy
We reserve the right to cancel or refuse orders that contain errors, inconsistencies, or suspected fraud.
8. Third-Party Services
We use third-party services for payments, shipping, analytics, and communication. We are not responsible for the policies or actions of these providers.
9. Intellectual Property
All content on this website is the property of The Apawthecary Co. and may not be used without written permission.
10. Limitation of Liability
To the fullest extent permitted by law, The Apawthecary Co. is not liable for injuries, allergic reactions, misuse, or indirect damages arising from product use or shipping issues.
11. Indemnification
You agree to indemnify and hold harmless The Apawthecary Co. from claims arising from misuse of products or violation of these terms.
12. Accessibility Statement
The Apawthecary Co. is committed to making our website accessible to all users.
We strive to follow generally accepted accessibility standards and continuously work to improve the user experience. If you experience difficulty accessing any part of our site or need assistance, please contact us and we will make reasonable efforts to help.
13. Governing Law
These Terms are governed by the laws of the State of Maryland.
14. Changes to Terms
We may update these Terms at any time. Continued use of the website constitutes acceptance of revised terms.
15. Contact Information
📧 info@apawco.com
📍 Bel Air, Maryland