The terms “we,” “us,” and “our” refer to The Apawthecary Co.

By visiting our site, using any part of it, or purchasing from us, you agree to be bound by these Terms & Conditions, along with our Shipping Policy, Love It or Swap It Paw-mise™, Privacy Policy, and any additional policies posted on our website.

If you do not agree with these terms, please discontinue use of the site.

Our products are not intended to diagnose, treat, cure, or prevent any medical condition.

Processing times refer to order preparation and are separate from carrier delivery time.

Most in-stock products ship within 1–4 business days unless otherwise noted.

Some items may be offered as preorder while fresh inventory is being prepared, cured, or restocked. Preorder items ship on or around the estimated date listed on the product page.

Orders containing preorder items may ship together once all items are ready.

Carrier delivery estimates are not guaranteed.

We are not responsible for:

Once an order is marked delivered by the carrier, responsibility transfers to the customer.

The Pawtron Perks™ rewards program allows customers to earn points for purchases and select activities.

Rewards, point values, redemption requirements, and program rules may change at any time without notice.

Points have no cash value and may only be redeemed according to the terms of the Pawtron Perks program.

We reserve the right to modify, suspend, or terminate the rewards program at our discretion.

Some products may be offered through subscription delivery or bundle pricing options.

Subscription orders automatically renew according to the delivery interval selected by the customer until canceled.

Customers may manage or cancel subscriptions through their account portal.

Bundle pricing and quantity discounts apply only to the specific products and quantities indicated at checkout and may change without notice.

We reserve the right to cancel or refuse orders that contain:

We may dispute fraudulent chargebacks and provide documentation to financial institutions when necessary.

We use third-party providers for payments, shipping, analytics, fulfillment, and communication.

We are not responsible for the policies, actions, or performance of these providers.

All content on this website — including text, images, branding, logos, product designs, and product names — is the property of The Apawthecary Co.

Content may not be used without written permission.

To the fullest extent permitted by law, The Apawthecary Co. shall not be liable for injuries, allergic reactions, misuse, indirect damages, or consequential losses arising from the use of our products or shipping delays.

All products and services offered by The Apawthecary Co. are provided on an “as-is” and “as-available” basis.

To the fullest extent permitted by law, we disclaim all warranties, express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, durability, and non-infringement.

Product descriptions, scent expectations, performance characteristics, and general use guidance are provided for informational purposes only and are not guarantees of specific results.

By submitting reviews, photos, testimonials, comments, or other content to our website, social media platforms, or marketing channels, you grant The Apawthecary Co. a non-exclusive, royalty-free, perpetual license to use, reproduce, modify, publish, and display that content for marketing, promotional, educational, or business purposes.

We reserve the right to remove, decline, or moderate submitted content at our discretion if it violates our policies, contains misleading claims, is abusive, infringes on rights, or is otherwise deemed inappropriate.

You agree to indemnify and hold harmless The Apawthecary Co. from any claims, damages, losses, or expenses arising from misuse of products or violation of these Terms.

We are not liable for delays or failure to perform resulting from events beyond our reasonable control.

If you need assistance, contact support@apawco.com.

These Terms & Conditions are governed by the laws of the State of Maryland.

We may update these Terms at any time. Continued use of the website constitutes acceptance of revised terms.

If any provision of these Terms & Conditions is determined to be unlawful, void, or unenforceable, that provision shall be deemed severed from these Terms and shall not affect the validity or enforceability of any remaining provisions.