Love It or Swap It Paw-Mise

Love It or Swap It Paw-mise™

Trying something new should feel easy — not risky.

If an eligible item is not the right fit, you do not need to send it back. Request a one-time swap credit, keep the original item, and choose something new with less hassle than a typical return process.

One Swap Per Order
21 Day Window
No Return Required
Keep the Original Item

Our goal is simple: make it easier to try handcrafted candles, body care, wax melts, soaps, bath products, and pet-inspired treats online without the usual return hassle.

How It Works

A clear, simple process designed to feel more customer-friendly than a traditional return.

Simple Process
1

Try Your Product

Use your eligible product as you normally would. If it is not quite the right fit, you can request a swap.

2

Request a Swap

Email us within 21 days of confirmed delivery with your order details and the item you want to replace.

3

Receive Swap Credit

Once approved, we will send a one-time swap credit code to use toward a new purchase on our site.

4

Choose Something New

Apply the credit to another item and simply pay shipping plus any price difference if your new selection costs more.

Why It Feels Better Than a Typical Return

This is built to reduce friction, save time, and make trying something new online feel more comfortable.

Trust Builder
What Usually Happens Typical Online Shopping The Apawthecary Co.
If it is not the right fit You usually need to package it up and send it back. You keep the original item and request a swap instead.
Shipping costs You may need to cover return shipping and wait for the refund. You only cover redelivery shipping on the replacement order.
Replacement timing Returns often need to be received and processed first. Approved swaps receive a one-time credit code to use on a new order.
Overall experience More steps, more waiting, more hassle. Simpler, faster, and easier to navigate.

Swap Credit Rules

The structure is straightforward and tied to what was actually paid for the eligible item.

Credit Terms
Regular-price items receive 100% swap credit. Credit is based on the original merchandise subtotal paid for the eligible item.
Items purchased at 50% or more off receive 70% swap credit. This applies to items discounted 50% or more from their listed Compare-At price.
Credit reflects the actual amount paid after discounts. Original shipping, taxes, gift wrap, and service fees are not included in swap credit.
Swap credit must be used in one transaction. It cannot be split across multiple orders or combined with additional discount codes or promotions.
Customers are responsible for redelivery shipping. If your replacement item costs more than the credit amount, you simply pay the difference at checkout.
One swap credit per order. All swaps are subject to product availability. Custom products, custom bundles, personalized items, and custom labels are not eligible. Swap privileges may also be limited in cases of abuse or excessive claims.

Simple Examples

Quick examples make the policy easier to understand at a glance.

Easy Math
Example 1

Regular-Price Item

If you purchase a candle at regular price for $17.99 and decide the scent is not for you, you receive a $17.99 swap credit.

You can apply that credit toward any eligible item and simply pay shipping plus any price difference if your new selection costs more.

Example 2

Deeply Discounted Item

If you purchase a candle at 50% off for $8.99, your swap credit would be $6.29, which is 70% of the purchase price.

You may apply that credit toward any eligible item and pay the remaining balance plus shipping at checkout.

Eligible and Not Eligible

A quick side-by-side view so customers do not have to hunt through a long paragraph.

Coverage

Eligible Products

  • Candles, including candles that have been burned
  • Wax melts
  • Body care products
  • Standard soap bars
  • Luxury soap bars
  • Bath bombs
  • Foaming hand soap
  • Pet-inspired treats and sprinkles

Unused candles may alternatively qualify for a traditional return under our Returns & Refunds Policy.

Standard catalog products made after purchase as part of our normal production process are not considered custom and remain eligible under our regular policies.

Not Eligible

  • Clearance items
  • Closeout items
  • Final-sale products
  • Apparel
  • Gift cards
  • Custom products
  • Custom bundles
  • Personalized items
  • Custom labels

Custom products, custom bundles, personalized items, and custom labels are excluded from the Love It or Swap It Paw-mise™ because they are created specifically for the original order.

How to Request a Swap

Keep the request simple and we will guide you through the rest.

Take Action

Email Us

Send your request to .

Requests must be submitted within 21 days of confirmed delivery.

Include These Details

Your full name, order number, the item you want to swap, and your preferred replacement if you already have one in mind.

Once approved, we will send your one-time swap credit code and instructions for using it.

Damaged or Incorrect Orders

These are handled separately so we can resolve them as quickly as possible.

Order Issues

This page does not apply to damaged or incorrect items.

If your order arrives damaged or incorrect, contact within 7 days of delivery and include your order number, photos of the product, and photos of the packaging.

We will arrange a replacement or refund at no cost to you when applicable.

Last Updated: April 1, 2026