Love It or Swap It Paw-Mise

Love It or Swap It Paw-mise™

Trying something new should feel easier.

If an eligible product is not the right fit, request store credit without mailing it back. Keep the original product, choose something new, and pay only the new order’s shipping, taxes, and any merchandise difference.

Effective and last updated: July 12, 2026

21-Day Request Window
One Request per Order
No Return Required
Use Credit in 14 Days

How It Works

One request may cover multiple eligible products from the same order.

Four Steps
1

Try It

Use the eligible product normally. If it is not the right fit, gather your order information.

2

Submit Your Request

Use Order Help within 21 calendar days of the carrier’s delivered status. Select Return/swap as the issue type.

3

Receive Credit

After approval, we issue one store-credit code based on the eligible merchandise price paid.

4

Choose Again

Use the code within 14 calendar days in one transaction and pay delivery plus any difference.

Credit Value & Use

Credit is tied to eligible merchandise and does not reimburse delivery costs.

Credit Terms

100% Standard Credit

Ordinarily, credit equals 100% of the eligible merchandise price actually paid after discounts.

70% Deep-Discount Credit

An eligible item purchased at 50% or more off its listed Compare-At price receives credit equal to 70% of the merchandise price actually paid.

One Transaction

The code expires 14 calendar days after issuance and must be used in one transaction. Any unused value is forfeited.

Shipping & Other Charges

Credit excludes original shipping, taxes, gift wrap, and fees. The customer pays shipping, taxes, fees, and any price difference on the new order.

Swap credit may be combined with another eligible discount when checkout permits. It has no cash value, cannot be transferred or redeemed for cash, and cannot be applied retroactively.

Eligible Products

Most products that cannot safely be returned may still qualify for the Paw-mise™.

Coverage
  • Candles, including candles that have been burned
  • Wax melts and other eligible home fragrance
  • Body care, skincare, lip products, balms, oils, lotions, butters, scrubs, and sprays
  • Soaps, shampoo bars, bath products, and foaming hand soap
  • Herbal teas and other eligible consumable products
  • Eligible pet treats, pet herbal products, and topical pet products
  • The first qualifying purchase of a particular product through a subscription
  • Standard catalog products made through our normal production process
An unused and unburned candle may alternatively qualify for a traditional return within 21 calendar days under our Returns & Refunds Policy.

Not Eligible

These purchases do not qualify for Paw-mise™ credit.

Exclusions
  • Gift cards
  • Apparel and other third-party-fulfilled merchandise
  • Clearance, closeout, and final-sale products
  • Products obtained without a valid Apawthecary proof of purchase
  • Subscription renewals after the eligible first purchase of that product
  • Custom, personalized, wholesale, special-order, custom-bundle, or custom-label products
  • Products damaged through misuse, improper care or storage, or unauthorized alteration
  • Previous replacement or swap purchases when another claim would duplicate the original benefit
A standard catalog product is not considered custom merely because we made it after the order was placed. First-time subscription eligibility applies only when the order and product otherwise satisfy this policy.

Simple Credit Examples

Credit is calculated from the eligible merchandise amount actually paid.

Easy Math

Standard Eligible Purchase

If an eligible product cost $17.99 after discounts and was not discounted by 50% or more, an approved request ordinarily receives $17.99 in swap credit.

50% or More Off

If an eligible product cost $8.99 and was at least 50% off its Compare-At price, 70% credit is $6.29 after rounding to the nearest cent.

Request Requirements

Use Order Help so we can verify the order and review eligibility.

Before Day 22

Use Order Help

Open Order Help, choose Return/swap, and include your full name, order number, eligible product or products involved, and a brief explanation of why each was not the right fit. We may request reasonable photographs or other details.

Keep the Original

No return is required. Keep, share, or responsibly dispose of the original product. For safety, do not share a product when doing so would be inappropriate.

One approved request is permitted per order, even when it covers multiple eligible items. Approval and credit do not reserve inventory; the new order remains subject to availability and ordinary checkout terms.

Damage, Reasonable Defects & Incorrect Items

Order problems are reviewed separately from satisfaction swaps.

Report in 2 Days

Use Order Help within two calendar days of the carrier’s delivered status when an item arrives damaged, materially melted where covered, incorrect, or with a reasonable defect beyond normal handmade variation. Select Damaged/leaking or Wrong/missing item, include the order number, and attach or provide the photographs described in our Returns & Refunds Policy.

After review, we may provide a replacement, refund, store credit, or another reasonable remedy based on the issue, availability, carrier or fulfillment findings, and applicable law. These claims do not use Paw-mise™ credit calculations.

Fair Use & Policy Relationship

The Paw-mise™ is designed for genuine first-fit concerns.

Important

We may limit or deny voluntary Paw-mise™ privileges for fraudulent, unsupported, excessive, duplicated, manipulated, transferred, or abusive claims. This program has no cash value and does not replace any right or remedy that cannot legally be limited.

The complete Returns & Refunds Policy controls traditional returns, refunds, defects, and delivery-related issues. If this summary conflicts with that policy, the Returns & Refunds Policy controls.