Love It or Swap It Paw-Mise
Love It or Swap It Paw-mise™
Trying something new should feel easier.
If an eligible product isn’t the right fit, request swap credit within 21 calendar days of delivery without mailing it back. One request can cover multiple eligible items from the same order. Keep the original product and choose something new under the terms below.
This is store credit, not a cash refund. Approved credit must be used in one transaction within 14 calendar days. Eligibility, credit value and exclusions apply; you pay the new order’s shipping, taxes, fees and any merchandise difference.
Effective and last updated: October 10, 2026
How It Works
One request may cover multiple eligible products from the same order.
Try It
Use the eligible product normally. If it is not the right fit, gather your order information.
Submit Your Request
Use Order Help within 21 calendar days of the carrier’s delivered status. Select Return/swap as the issue type.
Receive Credit
After approval, we issue one store-credit code based on the eligible merchandise price paid.
Choose Again
Use the code within 14 calendar days in one transaction and pay delivery plus any difference.
Credit Value & Use
Credit is tied to eligible merchandise and does not reimburse delivery costs.
100% Standard Credit
Ordinarily, credit equals 100% of the eligible merchandise price actually paid after discounts.
70% Deep-Discount Credit
An eligible item purchased at 50% or more off its listed Compare-At price receives credit equal to 70% of the merchandise price actually paid.
One Transaction
The code expires 14 calendar days after issuance and must be used in one transaction. Any unused value is forfeited.
Shipping & Other Charges
Credit excludes original shipping, taxes, gift wrap, and fees. The customer pays shipping, taxes, fees, and any price difference on the new order.
Eligible Products
Most products that cannot safely be returned may still qualify for the Paw-mise™.
- Body care, skincare, lip products, balms, oils, lotions, butters, scrubs, and sprays
- Soaps, shampoo bars, bath products, and foaming hand soap
- Standard herbal teas for taste or aroma preferences, and other eligible consumable products
- Eligible previously purchased pet treats, pet herbal products, and topical pet products
- The first qualifying purchase of a particular product through a subscription
- Standard catalog products made through our normal production process
Our herbal teas are crafted for everyday comfort and supportive self-care rituals. They are conventional beverages, not medicines, and are not intended to diagnose, treat, cure, or prevent disease. Personal experiences vary, and no specific wellness result or timeframe is guaranteed. Follow each blend’s brewing directions, serving guidance, and cautions; stronger brewing or more frequent use does not guarantee greater benefit.
Eligible standard teas may qualify when the taste or aroma is not your preference. Requests based solely on not experiencing an expected health, symptom-relief, or treatment result do not qualify. Damage, reasonable defects, contamination, and incorrect items are reviewed separately. This does not limit any right or remedy that cannot legally be limited.
These tea-specific terms apply to orders placed after this update. Earlier purchases follow the terms in effect when ordered.
Not Eligible
These purchases do not qualify for Paw-mise™ credit.
- Gift cards
- Apparel and other third-party-fulfilled merchandise
- Clearance, closeout, and final-sale products
- Products obtained without a valid Apawthecary proof of purchase
- Herbal tea requests based solely on not experiencing an expected health, symptom-relief, or treatment result, for orders placed after this update
- Subscription renewals after the eligible first purchase of that product
- Custom, personalized, wholesale, special-order, custom-bundle, or custom-label products
- Products damaged through misuse, improper care or storage, or unauthorized alteration
- Previous replacement or swap purchases when another claim would duplicate the original benefit
Simple Credit Examples
Credit is calculated from the eligible merchandise amount actually paid.
Standard Eligible Purchase
If an eligible product cost $17.99 after discounts and was not discounted by 50% or more, an approved request ordinarily receives $17.99 in swap credit.
50% or More Off
If an eligible product cost $8.99 and was at least 50% off its Compare-At price, 70% credit is $6.29 after rounding to the nearest cent.
Request Requirements
Use Order Help so we can verify the order and review eligibility.
Use Order Help
Open Order Help, choose Return/swap, and include your full name, order number, eligible product or products involved, and a brief explanation of why each was not the right fit. We may request reasonable photographs or other details.
Keep the Original
No return is required. Keep, share, or responsibly dispose of the original product. For safety, do not share a product when doing so would be inappropriate.
Damage, Reasonable Defects & Incorrect Items
Order problems are reviewed separately from satisfaction swaps.
Use Order Help within seven calendar days of the carrier’s delivered status when an item arrives damaged, materially melted where covered, incorrect, or with a reasonable defect beyond normal handmade variation. Select Damaged/leaking or Wrong/missing item and include the order number. The form does not accept attachments; email the photographs described in our Returns & Refunds Policy to info@apawco.com with your order number.
Fair Use & Policy Relationship
The Paw-mise™ is designed for genuine first-fit concerns.
We may limit or deny voluntary Paw-mise™ privileges for fraudulent, unsupported, excessive, duplicated, manipulated, transferred, or abusive claims. This program has no cash value and does not replace any right or remedy that cannot legally be limited.
The complete Returns & Refunds Policy controls traditional returns, refunds, defects, and delivery-related issues. If this summary conflicts with that policy, the Returns & Refunds Policy controls.