FAQs

Small differences in color, shape, weight, texture, botanical appearance, scent intensity, frosting, or surface character can occur in small-batch products. These variations are generally cosmetic when the product remains safe and performs as intended.

No. Performance depends on ingredient purpose, concentration, balance, processing, and the finished formula—not the number of ingredients or how prominently one trendy ingredient is advertised.

Wax, soap, water-based formulas, oils, heat, room airflow, application amount, and individual skin chemistry all change how fragrance develops. A scent can reasonably smell different in a candle, lotion, soap, or on two people.

Temperature-related firmness, natural-wax frosting, bar surface moisture, or modest batch variation may be normal. Stop using a product and contact us for unexpected mold, gas, package swelling, leaking, a clearly unusual odor, or another material change that concerns you. See our Product Care guide.

Yes. The Apawthecary Co. is certified cruelty-free through Leaping Bunny.

Our handcrafted products are made in the United States using U.S.-based suppliers, with organic herbs selected when available and appropriate. Third-party apparel is supplied through U.S.-based companies, but component origin or final assembly may vary.

No. We offer vegan options, but formulas containing beeswax, honey, lanolin, egg, broth, or another animal-derived ingredient are not vegan. Check the individual ingredient label.

Yes, depending on the product. We select the appropriate fragrance oil, essential oil, or blend for the intended format and follow applicable IFRA usage limits for fragranced products. Essential oils are not automatically safer or more appropriate for every customer.

Water supports microbial growth. An appropriate cosmetic preservative helps protect lotions and other water-based formulas from bacteria, yeast, and mold during normal shelf life and use. Do not add water or other ingredients to a finished container.

Review the full ingredient label on the product and its current product page before purchase and use. Customers with allergies or sensitivities should not rely on category-wide assumptions; formulas differ.

Sensitivities are individual, so no formula can be guaranteed for everyone. Review the ingredient label and patch test a new product on a small area of intact skin before broader use. Stop for irritation.

Oils, butters, waxes, emulsifiers, humectants, water, and structural ingredients are balanced for different jobs. A lotion, hand-and-foot cream, body oil, balm, butter, scrub, and lip product should not all feel the same.

Set the closed product upright in a cool indoor location and let it return naturally to room temperature. Many balms, salves, lotion bars, and lip products remain usable after resolidifying, though appearance may change. Whipped body butter may permanently lose its whipped texture after melting.

Mix only the amount needed with water in a clean, dry, nonreactive dish. Use the hydrated mask immediately and discard any remainder. Never add water to the original dry container or store a mixed mask.

No. Cosmetic and personal-care products support ordinary care and comfort as described on their labels; they are not drugs and are not intended to diagnose, treat, cure, or prevent disease. Seek appropriate medical care for health concerns.

Keep it out of standing water and direct shower spray. Use a well-draining dish or rack and allow every side to dry fully between uses. Store unused bars cool and dry with airflow.

Some finished bars attract moisture in humid conditions. Move the bar to a drier, ventilated location. Light surface moisture or “dew” can be cosmetic and does not automatically indicate a defect.

Use the supplied tea bag or pouch as directed to contain botanicals. Store completely dry until use, use caution because bath ingredients may make the tub slippery, and rinse the tub afterward.

Oils, clays, colorants, and botanicals may leave residue or temporarily mark porous, damaged, or unsealed surfaces. Rinse promptly and test first when concerned.

Each package contains 20 individually sealed tea bags inside the outer package pouch.

No. All current Apawthecary herbal tea blends are caffeine-free.

No. They are conventional herbal beverages intended for ordinary preparation and enjoyment. Product names and traditional ingredient context do not mean a tea diagnoses, treats, cures, or prevents disease.

Follow the individual package directions because steeping can vary by blend. Use clean potable water and keep the cup covered while steeping when directed.

Keep individually sealed bags inside the outer pouch at room temperature, protected from moisture, humidity, sunlight, heat, pests, and strong odors. Follow any best-by or storage information on the label.

Freshly brewed tea is best enjoyed immediately. If preparing ahead, refrigerate promptly in a clean, covered container and consume within three days. Do not leave it at room temperature longer than two hours, and discard sooner for unusual odor, flavor, appearance, bubbling, or other spoilage signs.

Ask an appropriate licensed healthcare professional who knows your circumstances. Herbs can have contraindications and interactions, and “caffeine-free” does not mean appropriate for every person.

Our candles use a coconut-soy wax blend and currently use lead-free cotton wicks. Always follow the warning label on the vessel.

Trim the cotton wick to about ¼ inch, use a stable heat-resistant surface away from drafts, never leave it unattended, and burn no longer than four hours. Stop use when approximately ½ inch of wax remains.

Short early burns can contribute to tunneling; an overly long wick, drafts, debris, or excessive burn time can contribute to soot. Proper trimming and allowing a safe melt pool to approach the edges during early burns supports more even performance.

Fragrance develops differently when wax is warmed. Room size, ceiling height, airflow, placement, burn time, and scent fatigue also affect what a customer notices.

Place an appropriate amount in a warmer designed for scented wax, follow the warmer instructions, and never add water. Let wax cool before removal and never pour wax down a drain.

Photograph the candle and packaging immediately and email us within two calendar days of the carrier’s delivered status. Material candle-melting claims are reviewed under our Shipping Policy.

Most are intended primarily for dogs unless the label expressly identifies another species. Never assume a dog product is appropriate for a cat or another animal.

No. We formulate and produce them ourselves using ingredient research that includes holistic veterinary literature, but they have not been individually reviewed or endorsed by a veterinarian. They do not replace veterinary diagnosis or care.

Store sealed at room temperature unless the label requires refrigeration. Products such as fruit leathers must be refrigerated when directed. Follow every best-by or use-after-opening date; when no date is marked, the product is designed to remain stable for at least three months when stored as directed.

Use only on the species, area, and amount stated on the label. Prevent licking until absorbed when applicable, avoid eyes and other sensitive areas, and discontinue for irritation or unusual behavior. Consult a veterinarian about medical conditions, medication, pregnancy, nursing, or reactions.

They cannot be physically returned because safety and storage conditions cannot be verified for resale. Eligible purchases may qualify for the Love It or Swap It Paw-mise™; exclusions and order-issue remedies are explained in our Returns & Refunds Policy.

Most stocked products ship within 1–4 business days after payment is accepted. Carrier transit starts after processing. Custom and special-order timelines are disclosed before purchase, and third-party apparel uses its displayed estimate.

The product page states when the preorder is expected to be ready and available to ship. A mixed order may be held until every item is ready unless we choose to split it.

Available live rates may include USPS, UPS, and FedEx. Options depend on the address, package, products, and service availability.

Qualifying U.S. orders receive free economy shipping at $35 or more in eligible merchandise after discounts and before taxes and shipping. Alaska and Hawaii are included. Apparel and subscription orders are excluded unless a specific offer states otherwise.

No. We currently ship to deliverable addresses within the United States, including Alaska and Hawaii.

When local pickup appears at checkout, select it and wait for the pickup-ready email. Do not arrive before receiving that notice and its instructions.

Check delivery details, household members, neighbors, mailrooms, and safe locations; contact the carrier immediately; then email info@apawco.com with the order and tracking information. Carrier investigation and remedy rules are in our Shipping Policy.

Only eligible, completely unused and unburned candles may be returned for change-of-mind reasons within 21 calendar days of delivery. Contact us first; when approved, we provide the prepaid return label at our expense.

Personal-care, food, tea, pet, bath, and hygiene-sensitive products cannot be safely verified and restocked after shipment. Eligible products may instead qualify for the Paw-mise™.

Request one swap within 21 calendar days of delivery. One request may cover multiple eligible items from the order, no physical return is required, and approved credit must be used in one transaction within 14 calendar days. The customer pays shipping, taxes, fees, and any price difference on the new order.

Standard eligible purchases receive 100% of the eligible merchandise price actually paid. An eligible product purchased at 50% or more off its Compare-At price receives 70% of the merchandise price actually paid.

Gift cards, apparel, clearance/final-sale products, custom or special orders, and subscription renewals after the eligible first purchase are excluded. See the complete Paw-mise™ page.

Email info@apawco.com within two calendar days of the carrier’s delivered status. Include the order number and clear photographs of the product, label, outer package, internal packaging, and issue. Keep everything until we provide instructions.

Eligible subscription products receive 7% savings. Customers may manage eligible dates, skips, pauses, and cancellations through the subscription portal, subject to the 72-hour change cutoff before a scheduled renewal.

The first qualifying subscription purchase of a particular product may be eligible. Later recurring shipments are not eligible for return, refund, or swap except for verified damage, a reasonable defect, or a fulfillment error.

Regular pricing and any standing eligible programs—such as free shipping, subscriptions, or first-order offers—continue according to their own terms. A promotion page or banner is not a promise that a limited-time discount is always active.