Processing & Shipping
Processing & Shipping
Clear timelines. Thoughtful fulfillment. No surprises.
We ship all products from Bel Air, Maryland to customers across the United States, including Alaska and Hawaii. International shipping is not currently available, though shipping to Canada is planned for the future.
Last Updated: 3/10/2026
We focus on carefully crafted fulfillment, clear communication, and realistic timelines so you always know what to expect. From skincare and body care to candles and pet-inspired extras, every order is prepared with attention to detail before it heads your way.
Processing Times
Processing time refers to how long it takes us to prepare your order before it ships.
This includes production when applicable, labeling, quality checks, and packing.
Processing time is separate from carrier delivery time.
In-Stock Products
Most ready-to-ship items move out quickly.
Most in-stock items ship within 1–4 business days.
Pre-Order Products
Some items may be listed as preorder while they are being restocked, cured, or prepared for release.
Pre-order products ship on or around the estimated ship date listed in the product description.
Orders containing preorder items may ship together once all items in the order are ready.
Balms, Oils, Lotions, Scrubs & Sprays
Thoughtfully formulated for everyday self-care and made with quality in mind.
Orders typically ship within 1–4 business days.
Candles
Handcrafted with care for a cozy, elevated home experience.
Candles typically ship within 1–4 business days unless otherwise noted.
Candles are safe to enjoy upon arrival.
For the best scent experience, candles continue to settle after pouring. A recommended “best burn” date may be included with your candle.
Wax Melts
Flame-free home fragrance products designed for use with wax warmers.
Wax melts typically ship within 1–4 business days.
Standard Soap Bars
Carefully crafted and sometimes offered as preorder while fresh inventory is being prepared.
When In Stock
Ship within 1–4 business days.
When Offered as Preorder
Typically ship within 7–10 days.
Luxury Cold-Process Soaps & Shampoo Bars
Handcrafted and cured before being listed for sale whenever possible.
When in stock, they ship within 1–4 business days.
Some luxury soaps may be offered as preorder and will ship on or around the estimated date listed in the product description.
Pet-Inspired Treats & Sprinkles
Made with carefully selected ingredients and crafted for homes that include pets.
Orders typically ship within 1–4 business days.
Apparel
Custom printed and fulfilled by a third-party partner.
Production and shipping timelines may differ from handcrafted products.
Apparel items ship separately and arrive in a different package than the rest of your order.
Subscription Orders
Recurring orders follow the same general fulfillment structure unless otherwise stated.
Subscription orders follow the same processing timelines listed above unless otherwise stated on the product page.
Recurring subscription deliveries are automatically generated based on the delivery interval selected at checkout.
Customers may manage, skip, or cancel subscription orders through their account portal.
Processing Time vs Shipping Time
These are related, but not the same.
Shipping Methods & Rates
We ship using USPS, UPS, and FedEx.
Live Carrier Rates
At checkout, you’ll see real-time carrier rates based on delivery location, package weight, and selected service level.
Orders under $35 are charged the selected carrier rate at checkout.
Free Shipping
Orders with a subtotal of $35 or more qualify for free economy shipping within the United States.
Shipping speed depends on the carrier and service selected at checkout.
Delivery Timeframes
Carrier delivery begins after processing is complete.
Once shipped, most orders arrive within 3–8 business days when using economy or standard services.
Priority or expedited options may arrive sooner when selected at checkout.
Orders shipping to Alaska or Hawaii may take slightly longer.
Delivery times depend on the carrier, distance, weather conditions, holidays, and carrier workload and are not guaranteed.
Delivery Issues
Once a package is handed off to the carrier, they are responsible for final delivery.
We are not responsible for:
If an issue occurs:
If you still need help after speaking with the carrier, reach out to us and we’ll assist however we can.
Tracking
Tracking details are sent after your order ships.
When your order ships, you’ll receive an email with your tracking number.
If you don’t see it, please check your spam or promotions folder and consider adding us to your safe-sender list.
International Shipping
Current shipping availability.
We currently ship within the United States only.
International shipping is not available at this time.
Shipping to Canada is planned for the future.