Last Updated: 1/18/2026
We ship all handmade products from Bel Air, Maryland to customers across the United States, including Hawaii and Alaska.
International shipping is not yet available, though Canada is coming soon.
Because everything is handcrafted in-house, processing times vary by product type and availability.
1. Processing Times
Processing time refers to how long it takes us to make, pour, cure (when applicable), label, and pack your order before it ships. Processing time is separate from shipping time.
Candles
In-stock candles: ship within up to 4 business days
Fresh-pour or out-of-stock candles: may take up to 10 business days to allow for pouring and curing
Cold-Process Soaps & Shampoo Bars
Sold in stock only
Orders typically ship within up to 4 business days
Cold-process soaps are cured 4–6 weeks before being listed for sale
Pre-orders are not accepted due to natural curing variability
Balms, Oils, Lotions, Scrubs & Sprays
Typically ship within 2–4 business days
Any production updates will be noted on the product page
Pet Treats & Sprinkles
Made fresh in small batches
Orders typically ship within 2–4 business days
Processing Time vs. Shipping Time
Processing time covers everything before your order leaves our hands
Shipping time is how long the carrier takes to deliver the package
These timelines are separate and cumulative
2. Shipping Methods & Rates
We ship using USPS, UPS, and FedEx.
Live Carrier Rates
Checkout displays real-time carrier rates based on delivery location, package weight, and selected service level
Orders under $35: customer pays the selected carrier rate at checkout
Free Shipping
Orders with a subtotal of $35 or more qualify for free economy shipping within the United States
Shipping speed depends on the carrier and service level selected at checkout.
3. Delivery Timeframes
Once shipped, most orders arrive within 3–8 business days using economy or standard services.
Priority or expedited services arrive sooner when selected at checkout.
Orders shipping to Hawaii and Alaska may take slightly longer.
Delivery times depend on the carrier, distance, weather conditions, holidays, and carrier workload and are not guaranteed.
4. Delivery Issues
Once a package is handed off to the carrier, they are responsible for final delivery.
We are not responsible for:
Incorrect addresses entered at checkout
Packages marked as delivered but lost or stolen
Delays caused by weather, holidays, or carrier routing
If an issue occurs:
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Check your tracking information
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Check with neighbors or building management
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Contact the carrier directly
If you still need help after speaking with the carrier, reach out to us and we’ll assist however we can.
5. Tracking
When your order ships, you’ll receive an email with your tracking number.
If you don’t see it, please check your spam or promotions folder and add us to your safe-sender list.
6. International Shipping
We currently ship within the United States only.
International shipping is not available yet — Canada coming soon.
7. Questions About Shipping?
We’re always here to help.
📧 support@apawco.com
Please include your order number for faster assistance.