Last Updated: 12/01/2025
We ship all handmade product orders from Bel Air, Maryland, USA.
Some accessories may ship internationally from our fulfillment partners.
1. Processing Times
Because our products are handcrafted in small batches, processing times may vary.
Candles
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In stock: ship within 2–4 business days
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Out of stock / fresh batch: may require up to 10 days to pour, cure, and ship
Cold-Process Soaps
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Fresh batches require 4–6 weeks to cure
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If a soap is still curing, the expected ship date will be shown at checkout or sent via email
Balms, Oils & Body Products
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Typically ship within 2–4 business days, unless otherwise noted on the product page
Pet Treats
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Typically ship within 2–4 business days
Accessories
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Typically ship within 2–4 business days
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Some accessories ship from international partners and may take 7–14+ days to arrive
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Average delivery time is around 8 days, but this can vary by destination and carrier
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Note: Processing time is separate from shipping time. Shipping time depends on the carrier and service chosen at checkout.
2. Shipping Methods & Rates
We currently offer:
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USPS
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UPS
- FedEx
Shipping rates are calculated at checkout based on:
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Order weight
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Shipping destination
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Selected service level
From time to time, we may offer:
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Free shipping thresholds
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Discounted shipping
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Other promotions
Any active offers will be clearly displayed on the website.
3. Delivery Issues
Once your package is handed off to the carrier, we do not have control over transit time or handling.
We are not responsible for:
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Packages delivered to an incorrect address provided at checkout
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Lost or stolen packages after the carrier marks them as delivered
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Delays caused by carriers, weather, holidays, or other factors outside our control
For delivery issues, please contact the carrier directly with your tracking number.
If you still need help, you can reach out to us and we’ll do our best to assist.
4. Tracking
Once your order ships, you’ll receive an email with:
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Your tracking number
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A link to track your package
If you don’t see the email, please check your spam or promotions folder.
5. International Shipping
If international shipping is available and selected:
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Customers are responsible for all duties, taxes, customs fees, and import charges
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Transit times may vary based on destination and customs processing
6. Questions?
If you have any questions about shipping, processing times, or an existing order, contact us: