Processing & Shipping

If a soap or another product is offered as a preorder, its product page will identify the date it is expected to be ready and available to ship. That product-specific date replaces the usual 1–4 business day processing estimate.

An order containing both stocked and preorder products may be held until every item is ready and shipped together unless we choose to split the shipment. If an advertised preorder date materially changes, we will provide an updated estimate and any cancellation or refund option required by law.

Custom, personalized, wholesale, special-assembly, or other nonstandard orders may require additional production time. The expected timeline will be discussed or disclosed before purchase or before the custom order is accepted.

Once approved production begins, changes or cancellation may be limited as described in our Terms and Returns & Refunds Policy.

Apparel may have different production and transit estimates than our handcrafted products. The estimate shown on the apparel product page, at checkout, or in the order confirmation applies.

Apparel generally ships separately and may arrive before or after the rest of an order. Separate tracking may be provided. Apparel does not qualify for our $35 free economy shipping offer.

After a subscription renewal is generated successfully, stocked subscription products typically process within 1–4 business days. Customers may manage eligible dates, skips, pauses, or cancellations through the subscription portal, subject to the 72-hour change cutoff described in our Subscription Policy and Terms.

Subscription orders do not qualify for the separate $35 free economy shipping offer unless a subscription-specific offer expressly states otherwise. Shipping charges presented as part of the subscription enrollment or renewal apply.

Qualifying orders receive free economy shipping when the eligible merchandise subtotal is $35 or more after discounts and before taxes and shipping charges.

• Available for qualifying destinations throughout the United States, including Alaska and Hawaii.
• The carrier and economy service may be selected based on destination, package, and availability.
• Apparel and subscription orders are excluded unless a specific offer states otherwise.
• Faster services remain available at the customer’s cost when offered at checkout.

If local pickup is available and selected, the order still requires normal processing. We will mark the order ready and send a pickup-ready email containing the location and any pickup instructions.

Do not arrive before receiving that email. Pickup availability may be limited by product, order type, or schedule. Apparel and other third-party-fulfilled items cannot be included in local pickup unless expressly stated.

We currently ship to deliverable addresses within the United States, including Alaska and Hawaii. International shipping is not available at this time.

Certain carriers, services, delivery speeds, or products may be unavailable for a particular destination. Checkout will display the options available for the order and address entered.

Customers are responsible for providing a complete and accurate name, street address, apartment or unit number, city, state, ZIP code, and contact information.

Contact us immediately if an address or order detail is incorrect. We will try to help, but changes cannot be guaranteed after processing or fulfillment begins. Additional postage or carrier charges may apply to redirected, returned, refused, or reshipped packages where permitted.