Product Care
Product Care
Simple care for better everyday use.
Choose your product type below for everyday use and storage guidance. Always follow the directions on the product you received when they are more specific.
Did a product arrive damaged, leak or differ from what you ordered? Use Order Help rather than trying to repair it yourself. Keep the product and packaging while we review the issue.
Effective and last updated: July 12, 2026
Candle Care
Good burn habits support an even melt pool, consistent scent, and safer performance.
Our current candle collection uses 12 oz ceramic vessels with wooden wicks. Clearance candles and Sally’s Elixir retain their listed vessel sizes and wick formats. Follow the warning label on your vessel and the matching wick guidance below.
Before Lighting
- Trim the cooled wooden wick on our 12 oz ceramic candles to approximately ⅛ inch. For cotton-wick clearance candles and Sally’s Elixir, trim to approximately ¼ inch. Follow the warning label for your vessel.
- Place on a stable, level, heat-resistant surface away from drafts, vents, fabrics, and anything flammable.
- Keep away from children and pets.
While Burning
- On early burns, allow the melt pool to approach the vessel edges when safely possible.
- Burn no longer than four hours at a time.
- Keep the wax pool free of matches, wick trimmings, and debris.
- Never leave a burning candle unattended.
Extinguishing
- Use a snuffer when available; never use water.
- Let the candle cool completely before touching, moving, trimming, or relighting.
- Stop use when approximately ½ inch of wax remains.
Storage
- Replace the lid after the candle is fully cool.
- Store upright in a cool, dry place away from sunlight and temperature extremes.
- Do not use a cracked, chipped, or otherwise damaged vessel.
Soap & Shampoo Bar Care
All finished bar formats last longer when allowed to drain and dry completely.
Between Uses
- Use a well-draining dish, rack, or bar saver.
- Keep the bar out of standing water and direct shower spray.
- Allow every side to dry; rotate the bar if needed.
- Store unused bars cool and dry with airflow.
Shampoo Bars
- Wet hair and bar, then lather in hands or glide gently as directed.
- Rinse hair and scalp thoroughly.
- Keep the bar outside the wet shower area between uses.
- Avoid contact with eyes and discontinue for irritation.
Skin, Body & Lip Care
Clean handling and stable storage matter for balms, salves, oils, lotions, butters, scrubs, creams, and lip products.
Clean Handling
- Wash and dry hands before use, or use a clean, dry scoop.
- Use the pump, dropper, or dispenser supplied without touching it to skin.
- Do not add water, oils, herbs, or other ingredients to the container.
- Close the package tightly after each use.
Storage
- Store at normal room temperature away from sunlight, humidity, and high heat.
- Do not leave products in hot vehicles or freezing conditions.
- Keep labels readable and products in their original containers.
- Follow any product-specific use-by or storage instruction.
Temperature Changes
- Balms, salves, lip products, and lotion bars may soften or melt, then firm again when cooled upright.
- Whipped body butter can lose its whipped texture after melting.
- Cold products may be allowed to return naturally to room temperature.
- Do not microwave or apply direct heat.
Before & During Use
- Review the ingredient list and patch test before first use.
- Avoid eyes and other sensitive areas unless the label permits use.
- Use only as directed and discontinue if irritation develops.
- Do not use a product that appears contaminated or materially spoiled.
Dry Clay Mask Care
Keep the dry mask powder moisture-free and mix only what you will use.
Mixing
- Place the label-directed amount in a clean, dry nonreactive dish.
- Add water gradually and mix to the desired spreadable consistency.
- Prepare only enough for one application.
- Never return mixed or wet material to the original package.
Use & Storage
- Use the mixed mask immediately and discard any remainder.
- Do not store a hydrated mask for later use.
- Keep the original powder sealed, cool, and completely dry.
- Avoid eyes, patch test first, and follow label timing rather than allowing the mask to become uncomfortably dry.
Bath Bomb & Bath Tea Care
Protect these products from moisture until use and take care around slippery surfaces.
Before Use
- Store sealed in a cool, dry place and use promptly after opening.
- Handle bath bombs with dry hands.
- Use bath tea in the supplied bag or pouch as directed to contain botanicals.
- Patch test when appropriate and review ingredients for sensitivities.
During & After Use
- Use only the amount directed and discontinue for irritation.
- Use caution: oils, clays, and botanicals can make the tub slippery.
- Rinse the tub and remove botanical material promptly after use.
- Colorants or botanicals may temporarily mark porous, damaged, or unsealed surfaces; test when concerned.
Herbal Tea Care
Dry storage protects aroma and quality; clean preparation protects the finished cup.
Dry Tea Storage
- Keep the 15 filled tea bags inside the original outer package pouch at room temperature.
- Protect from moisture, humidity, sunlight, heat, pests, and strong odors.
- Do not use a tea bag if its individual seal is open, torn, wet, or otherwise compromised.
- Follow any lot, storage, best-by, or use-after-opening information printed on the package.
After Brewing
- Enjoy immediately for best quality.
- If preparing ahead, refrigerate promptly in a clean, covered container.
- Consume refrigerated brewed tea within three days.
- Do not leave brewed tea at room temperature for more than two hours; discard sooner for unusual odor, flavor, appearance, cloudiness, bubbling, or other spoilage signs.
General Freshness & Seasonal Care
Labels and product-specific instructions always take priority over general guidance.
Dates & Freshness
- Use products by any printed best-by, expiration, or use-after-opening date.
- Do not transfer products to an unlabeled container.
- Close packages promptly and minimize unnecessary air, water, heat, and handling.
- When uncertain, stop use and ask us before continuing.
Heat, Cold & Humidity
- Let temperature-sensitive products return naturally to room temperature before use.
- Do not freeze, microwave, or force-cool products unless specifically directed.
- Humidity may soften dry goods, affect bars, and shorten freshness after opening.
- Review our Shipping Policy for warm-weather delivery guidance and covered claims.
Need help choosing—or reporting a concern?
Compare textures in our body-care guide, notes in our Scent Guide, and flavor and brewing in our Herbal Tea Guide.
For damage, leaks or an incorrect item, contact us within seven calendar days of the carrier’s delivered status through Order Help or info@apawco.com. Keep the product and packaging and include your order number and photographs. For an unexpected reaction, stop use and seek appropriate care as needed; report safety concerns whenever they arise. See our FAQs for what to include.